Contact us
Questions about a light, your order or delivery? We are happy to help.
Email us any time and you will get a reply within one business day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameModern Light Company, a division of Caruso Consulting Co Ltd
- Corporate officeSuite 36, 47 Moo 1, T. Nawoong, Mueang, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Prefer email? theteam@customersupport.care
Orders of $100 or more ship free with tracked delivery (a flat $30 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I ask about an existing order?
Include your order number and the email address used at checkout. We can then help with payment, delivery or product questions.
Where do you deliver?
We deliver across New Zealand. Standard delivery is free on orders of $100 or more after discounts; otherwise it costs $30.
Can you help me choose a fitting?
Tell us the product, room dimensions and intended location. A licensed electrician should confirm installation and electrical suitability for hardwired fittings.
Packaging and delivery
We introduced Eco Pack packaging and we work with our delivery providers to bring the carbon footprint of a delivery down. It is a direction rather than a finished job, and we would rather describe it that way than claim more than we have done.